Eight Quality Principles
These are timeless ideas which will help you align your organization with all of your stakeholders: customers, suppliers & employees. Here is a summary of the Eight Principles, along with some supporting information on how to apply it to your organization. (ISO Website has more detailed version)
Principle 1: Customer Focus
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Do you carefully review your customers requirements?
How do you know if your customers are satisfied?
Principle 2: Leadership
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
The captain guides the ship, and likewise Top Management has a responsibility to embrace these principles and your quality system.
Specifically, your organization’s leadership should hold management review meetingsto keep your QMS (and organization) running smoothly.
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.
ISO requires training to ensure employees have the tools they need to do their job and contribute to the success of your organization.
In order for people to support your quality initiatives, they must understand them. We recommend an employee overview of ISO 9001.
Principle 4: Process approach
A desired result is achieved more efficiently when activities and related resources aremanaged as a process.
A process is a set of activities that uses resources (people, machines, etc.) to transform inputs into outputs. Every organization is made up of a series of interacting processes.
Principle 5: System approach to management
Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.
This is especially important when auditing. If you only audit “within” a process, you may not consider the impact on other processes.
Principle 6: Continual improvement
Continual improvement of the organization’s overall performance should be a permanent objective of the organization.
Auditing your QMS and improving your processes is a key requirement of ISO 9001.
Principle 7: Factual approach to decision making
Effective decisions are based on the analysis of data and information
It is important to make a correction, and take corrective and preventive action.
Root Cause Analysis is good way to determine the problem
Principle 8: Mutually beneficial supplier relationships
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value
Can you trust your suppliers? Must you inspect everything?
Your organization is unique, so there is not one right answer as to the application of these principles. However, implementing ISO 9001 can help establish a solid basis for improved quality and customer satisfaction.
REMEMBER, ISO 9001 implementation and certification requires strict adherence to a very detailed process. Our All-In-One Package is designed to minimize both your workload and disruption to your business by providing a proven, clear road map for you to follow.