9.3 Management Review
FREE Tools for Effective Management Review
In the ISO 9001:2015 standard, clause 9.3.1 states “Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness, and alignment with the strategic direction of the organization.” In other words, you need to identify any changes to your QMS that could potentially make your organization more or less suitable. Adequacy means that the organization must make sure that people, processes, infrastructure and your environment are satisfactory to meet the QMS. Addressing effectiveness, your organization must achieve its planned activities. Lastly, the organization must take any chance to realign with the QMS if there are changes.
For effective management review, you need to bring together key points of the quality system:
- Identification of Key Processes (those processes to be included in the QMS)
- Identification of Quality Objectives for the processes
- Monitoring and measuring QMS processes
The 9000 Store’s Documented Quality System brought these three measurement tools together. When you use the Documented Quality System, you will compile data-driven information on your QMS allowing you to create quantitative results, clearly showing trends. Management can then identify measurements to be made and quality objectives. At management review, improvement goals can be evaluated and new goals identified, leading to continual improvement.