Planning to Achieve Quality Objectives
Clause 6.2 of ISO 9001:2015 defines quality objectives and explains how to use them. Quality objectives are measurable goals relevant to enhancing customer satisfaction and are consistent with the quality policy. These objectives are initially established when planning your QMS and redefined in management reviews as needed. Examples can include goals to improve on time delivery, defects, or scrap. These objectives must be documented and updated as appropriate.
Examples of quality objectives:
- Obtain 100% customer on-time-delivery
- Reduce production defects by 10%
- Average operation efficiency to be >90%
Once the quality objectives are established you then must determine how and when they will be met, what resources are needed, who is responsible, and how the results will be evaluated. This information is often captured in a project form.
Quality objectives can be established for any process and at various levels of your organization as long as they are relevant to your QMS and meet the requirements stated above. Ensure that quality objectives are properly communicated throughout your organization so relevant parties are made aware.