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ISO 9001 Quality Management System

What is a QMS?

A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organization. (i.e. areas that can impact the organization’s ability to meet customer requirements.) ISO 9001 is an example of a Quality Management System.

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See how a QMS Works!

Some people generically refer to the group of documents as a QMS, but specifically it refers to the entire system – the documents just describe it.

This demo will show you what a documented ISO 9001 Quality Management System (QMS) looks like and how the documents all flow together.

A QMS integrates the various internal processes within the organization and intends to provide a process approach for project execution. A process based QMS enables the organizations to identify, measure, control and improve the various core business processes that will ultimately lead to improved business performance.

A complete ISO 9001 Quality Management System must address all the requirements of ISO 9001, including the ISO 9001 documentation requirements.

The Concept of Quality Management

A Quality Management System in its basic concept is quite simple. It seeks to,

  • Recognize interested party requirements including Licenses to Trade, guidelines, customer requirements, and the chosen management system standard(s).
  • Ensure that all requirements have been met.
  • Confirm that employees receive applicable training in the quality system requirements.
  • Determine processes, their interaction, inputs and outputs.
  • Produce records or evidence that system requirements have been met.
  • Measure, monitor and report the performance of the QMS.
  • Plan changes to the QMS and take actions to address risks and opportunities as a result of changes.
  • Perform internal audit to analyze the QMS and correct nonconformities.
  • Continually improve the QMS.

Products to help You create a Quality Management System

What A Quality Management System Is Not

There are many definitions for general quality management systems. Most of them emphasize the use of some type of system that is repeatable, measurable and constantly improving. In an ISO 9001 (or other ISO standards) quality system, this structured way of delivering a better service or product is supported by documented information such as procedures, work instructions, policies and forms. The key is to provide all those who must execute the quality system with documented, understandable and workable instructions which define both expectations, responsibilities and actions to achieve the stated quality goals. Most of the systems include some type of external and internal auditing process which ensures that the system is in compliance with requirements.

At its core, a quality management system is an integrative element, uniting diverse aspects of a company into a unified purpose of delivering products/services in their best form. Rather than be seen as a cost burden, an effective quality management system is viewed as key component of success. Quality management systems focus on:

ISO 9001 All in One Package

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