Improving the 9001:2015 Quality Management System
Section 10 Improvement
Section 10.1 General
Select opportunities for improvements that will enhance customer satisfaction such as improvements to products or services or improving the effectiveness of the QMS.
Section 10.2 Nonconformity and corrective action
When nonconformities occur, react to them appropriately by controlling, correcting, or dealing with the consequences. Determine what the cause is of the nonconformity and take actions to ensure the nonconformity does not recur. After you have implemented these corrective actions, review them to ensure they were effective. Corrective actions will often require updating QMS processes and/or risks and opportunities determined during planning. Records describing nonconformities, actions taken, and the results of those actions must be kept.
Section 10.3 Continual improvement
Continually improve your QMS. Consider using internal audits, management reviews, or company performance metrics to help identify opportunities for improvement. Continuous improvement examples include documenting a process, updating a procedure, 5S or implementing as a Six Sigma project.
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