9.3 Management Review
How to execute an effective management review?
Making the most of a Management Review is critical to your business. Clause 9.3 management review is an extremely important part of the success of your quality management system and your most significant source for improvements. A management review can be used to tie together all the elements of your program and bring cohesiveness to your quality management system. You should focus your attention on trends, objective evidence, and data-based decisions, not on daily operations. One way to focus your efforts is by using Key Performance Indicators (KPI). KPIs are tools used to determine if an organization is meeting the requirements of ISO 9001. We give you two great tools to make sure you stay on task. Download them now and see for yourself.
FREE Tools for Effective Management Review
In the ISO 9001:2015 standard, clause 9.3.1 states “Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness, and alignment with the strategic direction of the organization.” In other words, you need to identify any changes to your QMS that could potentially make your organization more or less suitable. Adequacy means that the organization must make sure that people, processes, infrastructure and your environment are satisfactory to meet the QMS. Addressing effectiveness, your organization must achieve its planned activities. Lastly, the organization must take any chance to realign with the QMS if there are changes.
For effective management review, you need to bring together key points of the quality system:
- Identification of Key Processes (those processes to be included in the QMS)
- Identification of Quality Objectives for the processes
- Monitoring and measuring QMS processes
The 9000 Store’s Documented Quality System brought these three measurement tools together. When you use the Documented Quality System, you will compile data-driven information on your QMS allowing you to create quantitative results, clearly showing trends. Management can then identify measurements to be made and quality objectives. At management review, improvement goals can be evaluated and new goals identified, leading to continual improvement.
Management review should also address quality planning:
Quality planning includes upcoming projects, the status of ongoing projects and their effect on the QMS, as well as ways to drive continuous improvements like ISO 9004 and ISO 10014.
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