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Step 9: ISO 9001 Continuous Improvement

Once you have received ISO 9001 certification, you need to keep refining your QMS to improve your performance. Continuous Improvement is an ongoing effort to improve your organization’s products, services, and/or processes. These efforts can be:

  • Gradual – seek “incremental” improvement over time
  • “Breakthrough” improvement all at once.

Your ability to meet your customer’s requirements is constantly being evaluated and improved to deliver more efficiency, effectiveness, and flexibility.

This is not a separate endeavor, but rather it is part of the ISO 9001 Quality Management System. Feedback is evaluated against the objectives. ISO 9001 asks for continuous improvement of your QMS. One way to achieve this is a better focus through a more critical eye and improving your knowledge to learn how to apply the tactics. Here are some tools to get you there:

ISO 9004 and ISO 10014: Two critical tools to help you improve!

ISO 9004:2018 is titled: “Managing for the sustained success of an organization. A quality management approach” and is designed to help you improve.

ISO 10014:2021 provides guidelines for achieving financial and economic benefits.
Both give examples of the application of the ISO 9000 Quality Management Principles.


Internal Audits

Internal Audits are not only required but are one of the best ways to help your company continuously improve. If you have new employees or would like to train engineers, or additional auditors, we have created many training products to help improve your organization. Take our ISO 9001:2015 Online Internal Auditor Training and check out our ISO 9001:2015 Internal Auditor Training Materials to become Exemplar Global Compliant. Receive a Certificate of Attainment by taking an ISO 9001 Internal Auditor Training Courses. We are here to help provide you with the information and training for your company to become certified to ISO 9001:2015.

Additional Tools to help you improve your QMS

You may be interested in the items below:


Article: How to properly display your ISO 9001 certification ISO 9001 Flags, banners, decals.


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