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What is ISO 9004:2009 for Continual Improvement

ISO 9004:2009 Managing for the sustained success of an organization is part of the ISO 9000 series including ISO 9000 and ISO 9001.

ISO 9004:2009 had substantial changes made to its structure and contents from its previous revision. ISO 9004 is intended to go beyond the ISO 9001 requirements and examines satisfaction of relevant interested parties.

What is sustained success?

The sustained success of an organization is the result of its ability to achieve and maintain its objectives in the long-term. The achievement of sustained success for any organization is a complex and demanding challenge in an ever-changing environment.

How can sustained success be achieved?

  • By meeting the needs and expectations of your customers
  • By the effective management of your organization
  • Through awareness of your organization’s environment
  • By learning and improving

How can the ISO 9004:2009 Standard help?

  • Will provide your organization with guidance and support to achieve sustained success using a quality management approach. It can be used by any organization, regardless of size, type or industry.
  • Promotes self-assessment as an important tool for the review of the maturity level of your organization. It covers leadership, strategy, management system, resources and processes to identify areas of strength and weakness as well as opportunities for improvement¬†and innovations.
  • Provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties. ISO 9004 also provides guidance for the systematic and continual improvement of your organization’s overall performance.
  • Can be used alongside ISO 9001 and other management system standards, but can also be used independently.
  • Is not intended for certification, regulatory or contractual use.

You can learn more about general ISO approaches including ISO training by exploring our site in more detail which gives a good overview of ISO requirements.

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