ISO 9001 Quality Policy
What is a quality policy?
A quality policy is a brief statement that aligns with your organization’s purpose and strategic direction, provides a framework for quality objectives, and includes a commitment to meet applicable requirements (ISO 9001, customer, statutory or regulatory) as well as to continual improvement. Often, the quality policy incorporates an organization’s vision or mission statement and core values.
Quality Policy Example:
We will consistently provide products and services that meet or exceed the requirements and expectations of our customers. We will actively pursue ever-improving quality through programs that enable each employee to do their job right the first time and every time.
Who is responsible for the quality policy?
Top management is responsible for establishing, documenting, and communicating the quality policy as well as making it available to relevant interested parties. Many organizations will accomplish these requirements by documenting the quality policy within their quality manual, communicating to employees the quality policy during a training session, and posting printed copies of the quality policy throughout the building.