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ISO 9001:2008 Section 5.5.2 Management Representative

5.5.2 Management representative

Section 5.5.2 of ISO 9001 requires that someone take the role of Management Representative. This can be (and often is) the person implementing the QMS. However, it is important to note that the QMS implementation is a finite task, where as management representative is an ongoing responsibility to ensure the QMS is working properly and delivering results.

You should appoint a member of your management team (often the Quality Manager) who despite having other duties (i.e. a “day job”) has the responsibility and authority to:

This person should understand key quality principles and quality tools to help maintain and improve the system.


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