ISO 9001 Certification
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ISO 9001:2015 is the title of a document (Standard) that outlines the requirements an organization must maintain in their quality system for ISO 9001:2015 certification. There are several different documents in the ISO 9000 family of standards, but ISO 9001:2015 is the only ISO 9000 standard that requires certification. ISO 9001:2015 is the most recent standard, and the “2015” references the year of latest revision. It was previously called ISO 9001:2008, which became obsolete September 2018.
ISO 9001 is an internationally recognized Quality Management System. You may want to read:
- What is a Quality Management System?
- Learn about the ISO 9001:2015 Requirements
- Learn about the entire ISO 9000 Family
- Learn the Steps to ISO 9001 Certification
- ISO 9001:2015 Requirements Training reviews all the clauses of ISO 9001:2015
Read our example of ISO 9001 applied to making cookies.
ISO 9001:2015 does NOT define the actual quality of your product or service. The standard helps you achieve consistent results and continually improve the process. Thus, if you can make a good product most of the time, this helps you make it all of the time. It’s just good business practices.
ISO 9000 Certified: The Myth
“ISO 9000 Certified” is technically incorrect as ISO 9000 does not have requirements. “ISO Certified” is also incorrect, as it does not state which ISO standard you are certified to.
ISO 9001:2015 is focused on meeting customer expectations and delivering customer satisfaction so you must pay attention to the customer.
Continuous improvement assures your customers benefit by receiving products/services that meet their requirement, and that you deliver consistent performance. Internally, the organization will profit from increased job satisfaction, improved morale, and improved operational results (reduced scrap and increased efficiency). Meeting legal and regulatory requirements benefit the community. Read more about continuous improvement.
What is 9001 Quality Management versus General Management Systems
What is 9001 and what is not ISO 9001? ISO 9001:2015 is a quality management system, not a general management system. While ISO does actually provide general management systems that help document, organize and define how a business will run its overall operations (such as ISO 26000), these systems are rarely a requirement for certain types of commerce as ISO 9001:2015 often is.
Is 9001 a Performance Benefit?
While it is hard to prove a direct correlation between ISO 9001’s quality system and business performance, a number of studies suggest there is an association between ISO 9001 certification and financial performance. Though not solely the reason for seeking the benefits of ISO 9001 certification, there are substantive surveys showing that gaining new business was a direct result.
What is 9001’s Resource Impact?
As with most business processes, the more you do yourself, the less the cost, but the more time it may require. No matter how much external resources are utilized, there will need to be involvement by your employees and staff to varying degrees. While there is no total “do it yourself” solution, you can go a long way on ISO 9001 basic requirements by using pre-formatted materials for documentation and training. While the procedures and methods in these must be tailored to your situation, they are typically created with minimizing the changes required and maximizing the ability for others to use and comprehend them. The goal of any quality management system should not be to add unnecessary paperwork, but to make all references clear and highly usable.