Part of the Standards Stores network:

Step 9: ISO 9000 Continuous Improvement

Once you have received ISO 9001:2008 certification, you need to keep refining your QMS to improve your performance.

Continuous Improvement is an ongoing effort to improve your organization's products, services, and/or processes. These efforts can be:

  • Gradual - seek "incremental" improvement over time
  • "Breakthrough" improvement all at once.

Your ability to meet your customer's requirements is constantly being evaluated and improved in to deliver more efficiency, effectiveness and flexibility.

This is not a separate endeavor, but rather is part of the ISO 9001 Quality Management System. Feedback is evaluated against the objectives. ISO 9001 asks for Continuous Improvement of your QMS. One way is better focus through a more critical eye, and improving your knowledge to learn how to apply the tactics. Here are some tools to get you there:

ISO 9004 and ISO 10014: Two critical tools to help you improve!

ISO 9004:2009 is titled: "Managing for the sustained success of an organization. A quality management approach" and is designed to help you improve.

ISO 10014:2006 provides guidelines for achieving financial and economic benefits.


Both give examples of the application of the Eight ISO 9000 Quality Management Principles.

Additional Tools to help you improve your QMS

You may be interested in the items below:

iso flag Article: How to properly display your ISO 9001 certification

ISO 9001 Flags, banners, decals