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What is ISO 10001?

ISO 10001 Quality Management – Customer Satisfaction – Guidelines for Codes of Conduct for Organizations

iso 1000x
Relationship between the three

ISO 9001:2015 clause 9.1.2 discusses customer satisfaction and ISO has five standards to help support this important requirement.

ISO 10001 provides guidance for determining customer needs and expectations, improving customer communication, and reducing customer complaints. It applies to external customers only and can be used by any organization no matter the industry. ISO 10001 also includes examples of codes of conduct (Annex A) and provides specific instruction for small businesses (Annex C). It does not include any requirements and cannot be used for certification or for contractual purposes.

You may also be interested in ISO 26000 Guidance on Social Responsibility.


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