ISO 10000 Series of Quality Standards
The International Standards Organization (ISO) has many supporting standards which are used in conjunction with the ISO 9000 series. While some are process specific, the intention is to provide guidelines for improving a quality management system.
ISO 10000 Standards Support the ISO 9000 Series
The ISO 10000 standards that support the ISO 9000 series include:
- ISO 10001 Quality Management – Customer Satisfaction – Guidelines for Codes of Conduct for Organizations
- ISO 10002 Quality Management – Customer Satisfaction – Guidelines for Complaints Handling in Organizations
- ISO 10003 Quality Management – Customer Satisfaction – Guidelines for Dispute Resolution External to Organizations
- ISO 10004 Quality Management – Customer Satisfaction – Guidelines for Monitoring and Measuring
- ISO 10005 Quality Management Systems – Guidelines for Quality Plans
- ISO 10006 Quality Management Systems – Guidelines for Quality Management in Projects
- ISO 10007 Quality Management Systems – Guidelines for Configuration Management
- ISO 10008 Quality Management – Customer Satisfaction – Guidelines for Business-to-Consumer Electronic Commerce Transactions
- ISO 10012 Measurement Management Systems – Requirements for Measurement Processes and measuring equipment
- ISO 10013 Guidelines for Quality management systems – Guidance for documented information
- ISO 10014 Quality Management – Guidelines for Realizing Financial and Economic Benefits
- ISO 10015 Quality Management – Guidelines for competence management and people development Training
- ISO 10017 Guidance on Statistical Techniques for ISO 9001
- ISO 10018 Quality Management – Guidelines on People Involvement and Competence
- ISO 10019 Guidelines for the Selection of Quality Management System Consultants and Use of Their Services
- ISO 19011 Guidelines for Auditing Management Systems
Review or download this presentation for information on the supporting standards and an idea of what goes into standards development.
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