What is ISO 10001?
ISO 10001 Quality Management – Customer Satisfaction – Guidelines for Codes of Conduct for Organizations
ISO 9001:2015 clause 9.1.2 discusses customer satisfaction and ISO has five standards to help support this important requirement.
- ISO 10001 Quality Management – Customer Satisfaction – Guidelines for Codes of Conduct for Organizations
- ISO 10002 Quality Management – Customer Satisfaction – Guidelines for Complaints Handling in Organizations
- ISO 10003 Quality Management – Customer Satisfaction – Guidelines for Dispute Resolution External to Organizations
- ISO 10004 Quality Management – Customer Satisfaction – Guidelines for Monitoring and Measuring
- ISO 10008 Quality Management – Customer Satisfaction – Guidelines for Business-to-Consumer Electronic Commerce Transactions
ISO 10001 provides guidance for determining customer needs and expectations, improving customer communication, and reducing customer complaints. It applies to external customers only and can be used by any organization no matter the industry. ISO 10001 also includes examples of codes of conduct (Annex A) and provides specific instruction for small businesses (Annex C). It does not include any requirements and cannot be used for certification or for contractual purposes.
You may also be interested in ISO 26000 Guidance on Social Responsibility.
MAKE ISO 9001 REGISTRATION SIMPLE AND FOOLPROOF!
Our All-in-One Certification Package is a proven, efficient system. It gives you all you need to prepare for registration – in one simple to use package.
