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Who is Good question…


We believe that is NOT an independent site – but a self promoting one created to mislead you.

  • Do they give any names or credentials of the “council”? NO!
  • Do they offer any objective evidence or real value? NO!
  • Do they follow the legal requirements of ISO? NO!
  • The ISO 9000 council seems to be a fraud – to send you to certain commercial sites!
  • Just read the evidence presented here… was created by Tobias Hanzl, the owner of the following sites, to “self promote” his sites:


We have tried to prove otherwise, but the evidence keeps pointing to the misrepresentation of the “Council”:

  1. ISO has policies about using their name in website names: They are in clear violation of this. I would think that any reputable firm would correct this. (Especially one who claims to promote ISO and alleges to be in Switzerland)
  2. contacted us (see email exchange below) to evaluate our products, which we welcomed. We only asked for the experience and contact info of people on the “council”. You would think this information would not only be on their site, but also very easy to present. We never heard from them again. I would think this is easy – we offer our info as do most reputable companies. Why not the council?
  3. Quality Manual Templates used to have a BBB rating (see below) The BBB asked Mr. Hanzl to state that his sites were not related to the council. He refused. The BBB revoked his membership. Seems strange…

Think about it…

  • If they were legitimate, wouldn’t they follow ISO’s policy?
  • Would you trust someone who dodges simple questions like this?
  • Would you trust someone that loses BBB approval so he can mislead clients?

—–Original Message—–
From: []
Sent: Saturday, April 25, 2009 4:42 AM
To: Joe
Subject: product review

Hello “The 9000 Store”!

I am writing to you today from the ISO 9000 Council; we are an international network of quality professionals, and we operate a website called (we are not related or affiliated with ISO). On our website, we provide information and advice regarding ISO 9000 implementation; we also publish our own reviews of templates for ISO 9000 documentation and more.

I am writing to you because we have received several requests to provide reviews of your ISO 9000 documentation templates, particularly your “ISO 9001 Manual & Procedures”. If you are interested in us reviewing your product and publishing our review on our website, please respond to this email. Please note that our website is non-commercial, that we do not accept any payments or favors, and that you won’t be able to influence the content of our review. I am looking forward to your response.

Ulrich Schacher

From: 9000-Webmaster [] On Behalf Of Joe Pfankuch
Sent: Tuesday, April 28, 2009 9:57 AM
Subject: product review

Hello Mr. Schacher-

We would love the opportunity to be reviewed by your reputable service, especially since we are the company who pioneered the sales of online QMS systems and training. We look forward to getting feedback from your international network of quality professionals.

However, I don’t know much about your council and would like to learn more about the members and their experience. Therefore, could you please provide me the names, contact info, and credibility (CV/Resume, website, references) of the members of this council? (I’m sure you understand and agree that a rating service has more credibility if the opinion is from an experienced and trusted source.) Since a professional organization must be reputable in order to council people on their project and author reviews of products, you probably have this information at your fingertips and can send it quickly.

Secondly, to ensure that you are truly independent, can you please guarantee that you have no affiliation (personal, business or otherwise) to any of the products you review? Again, this type of trust ensures the transparency and integrity of your organization, thus furthering the credibility.

Lastly, I have reviewed your site, and saw:

“Our goal is to promote the global acceptance and utilization of ISO 9000 as a tool for increased quality, customer satisfaction and business/process efficiency “

Yet you seem to spend an inordinate amount of time discussing templates. Even popular forums do not promote a specific product, especially because documentation is only part of ISO 9001. CA/PA, for example, is a much more important topic than the creation of documentation – especially as more people turn to software to handle their documentation needs. Can you please explain why your focus is on templates?

I’m sure that an organization of your caliber should have no problem with these minor requests and will reply quickly. Once convinced of these basic necessities we will gladly provide you copies of our materials.

Thank you, we look forward to hearing from you in the near future.

The 9000 Store

From: []
Sent: Friday, May 01, 2009 2:33 AM
Subject: RE: product review

Good morning, “The 9000 Store”

Thank you for your timely response and your interest in our review. I agree with you that documentation is only part of ISO 9001 yet most companies appear to see documentation as the big hurdle to take when starting their ISO 9001 process; because we get so many questions about documentation, we responded by creating this website where we published our humble opinion. You ask for many informations that appear to be important to you, and I will start gathering them for you (sorry, I don’t have them at my fingertips). Also, please don’t send copies of your materials; we prefer to review materials from people who already bought and used them.

Best regards,
Ulrich Schacher

Also, Mr. Hanzl’s sites were previously members of the BBB, but when they found out he was “approving” his own sites they directly asked him to state his relationship with the “council” which he refused to do.



Better Business Bureau Serving northern Colorado and Wyoming

Consumer Info: The 9000 Store

Business Info:

I’m concerned with the integrity of businesses who display the BBB logo. This unethical behavior destroys the trust of consumers – the very thing the BBB tries to protect.
The fact remains that Quality Manual Templates refuses to answer a simple question: Are they related to or not? Their continued sidestepping only supports their guilt. The BBB has now asked this question 4 times without response. Any upstanding business would be able to solve this quickly. I move to terminate.

02/20/2008 Final Notice to Quality Manual Templates- Certified Mail – Membership revoked

Trust and Integrity

BBBBetter Business Bureau (BBB) is a private, nonprofit organization that tracks consumer satisfaction with merchants. Read the BBB Code of Business Practices and Click the logo to see our report.

Some Quality websites were disqualified from the BBB – would you do business with them?

ISO 9001 All in One Package