Step 4: Train Your Organization

Effectively train the entire organization on ISO 9001

ISO 9001 has requirements for training which include that all employees understand how their role relates to the performance of the QMS and its relevance to them.

• Train the ISO 9001 Project Manager & Team Leaders
  Having your project manager trained on ISO 9001 and implementation will result in a more effective and efficient system and implementation process.
• Train All Employees
  Meet the requirements and train ALL employees on ISO 9001. Anxiety is caused by not knowing what is going on. They need an awareness of:
  • What is ISO 9001 and why is your organization doing this
  • How it impacts their job and how they can impact quality
  • What opportunities there are for them to help
• Train your Teams
  • Task team members will need to understand the standard in more detail to do their job correctly.
• Train Internal Auditors
  • Your team of Internal Auditors will need an understanding of ISO 9001 and on ISO 9001 Internal Auditing.

Additional Training to help the project go smoothly:

Mistake-Proof it! Mistake-proofing involves innovative thinking coupled with a solid understanding of forced control, shutdown, warning, and sensory alert techniques and strategies. Mistake-Proofing is best taught through examples. Mistake-Proof It! online training includes a comprehensive background on techniques as well as the steps required to implement those techniques. But the most valuable feature of this training course is the hundreds of examples of Mistake-Proofing included throughout the training. 
1 Credit Course

Mapping Office Workflows helps office workers create and study visual representations of processes that they work in. There are many mapping techniques and each can unveil a different aspect of the workflow. By "seeing" the process from different angles, solutions to nagging problems or convoluted workflows can be easier to see and fix. 
1/2 Credit Mapping Office Workflows

Root Cause Analysis with Corrective Action Root Cause Analysis with Corrective Action leads the learner through a 4-step process for uncovering and eliminating sources of problems & defects. 
1 Credit Course