Mapping Workflows Training Course

Features

Mapping Office Workflows helps office workers create visual representations of processes that they work in and provides them with tools that help unveil different aspects of their workflow and see the processes they work in from different angles. By using one or more of the mapping tools covered (Brown-Paper Flow, Workflow Diagrams, Flowcharting, Value-Stream Mapping), learners will be able to identify the causes of nagging problems and take action to remedy them. A great precursor to Lean/6 Sigma too!

This will help you understand how to translate your processes into flows, which is a critical part of understanding and improving processes in ISO 9000:2015.

Intended Audience – all personnel involved in process improvement.

The course includes 1 month access ($59).

Mapping Office Workflows helps office workers create and study visual representations of processes that they work in. There are many mapping techniques, and each can unveil a different aspect of the workflow. By “seeing” the process from different angles, solutions to nagging problems or convoluted workflows can be easier to see and fix.

The objectives of the course are for the learner to:

1. Define the bounds of a workflow.
2. Use a variety of process (workflow) mapping techniques.
3. Identity hand-offs, disconnects, incomplete communication, and rework loops as non-value-adding components (or waste.)
4. Plan improvements to workflows.
5. Consider a move from batch processing to continuous (or one-piece) flow.

Contents

Two Hour Online Course covering:

• Overview of Workflows
  • Mapping methods
  • Overview of Workflows
  • What’s a workflow?
  • Which methods unearth what?
  • Why map workflows?
• Brown Paper Flows
  • Brown Paper Flows
  • Constructing brown paper flows
  • Why a brown paper flow?
• Workflow Diagrams
  • Analyzing a workflow diagram
  • Brown paper flows compared to workflow diagrams
  • Construction a workflow diagram
  • Workflow Diagrams
• Flowcharts
  • Constructing flowcharts
  • Flowcharts
  • How flowcharts compliment workflow diagrams
  • Types of flowcharts
  • Why flowchart a process
• Value Stream Mapping
  • Current state maps and future state maps
  • Making the future state map a reality
  • Value Stream Mapping
  • Value stream mapping icons
  • What is a value stream map?
• Challenge (Course Test)
• Printable Certificate