ISO 9001:2008 8.3 Nonconforming Product

Simply said: Nonconforming product did not meet customer requirements.

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Corrective and Preventive Action Tips

You need to have a documented process to:

• Identify nonconforming product
  • All nonconforming product must be very clearly identified by a tag, a label, the container that it is in, a clearly segregated area or other effective manner.
  • Make sure your method is sufficient to prevent anyone from mistaking the nonconforming item for a useable item.
• In your procedure describe how you will disposition nonconforming material:
  • Do you do rework?
  • Do you seek concessions from your customer?
  • Is product ever re-graded?
  • Is it destroyed?
  • What if you’ve already delivered it and now realize it is bad? Recall?
• Identify required records.
  • Identify the records that are maintained.

This includes purchased services too:

• Transportation
• Storage
• Plating
• etc.

Clearly identify the options that you have, and the authority to determine disposition.

Then take corrective and preventive action so you don’t repeat the occurrence.