ISO 10000 Series of Quality Standards

The International Standards Organization (ISO) has many supporting standards which are used in conjunction with the ISO 9000 series. While some are more specific, the emphasis on many is to bring forth in a business environment, the best practices for producing consistently quality services and products.

ISO 10000 Standards support the ISO 9000 quality family

Other ISO quality standards were created to support the ISO 9000 family, and not all start with ISO 9xxx. Click on the link to buy a copy from Tech Street - the authorized reseller of ISO Standards:

• ISO 10001 (2007) Quality Management - Customer Satisfaction
  • Guidelines for Codes of Conduct for Organizations
    • Where would I use ISO 10001?
• ISO 10002 (2004) Quality Management - Customer Satisfaction
  • Guidelines for Complaints Handling in Organizations
    • Where would I use ISO 10002?
• ISO 10003 (2007) Quality Management Customer Satisfaction
  • Guidelines for Dispute Resolution External to Organizations
    • Where would I use ISO 10003?
• ISO 10004 (2010) Processes to monitor/measure customer satisfaction.
  • Where would I use ISO 10004?
    
• ISO 10005 (2005) Guidelines for the development, review, acceptance, application and revision of quality plans.
  • Where would I use ISO 10005?
• ISO 10006 (2003) Guidance on the application of quality management in projects.
  • Where would I use ISO 10006? AS9100 requires this.
• ISO 10007 (2003) Quality management Guidelines for configuration management
  • Where would I use ISO 10006? AS9100 requires this.
• ISO 10013 (2001) Guidelines for Quality Management System Documentation
  • Where would I use ISO 10013?
• ISO 10014 (2006) Guidelines for Realizing Financial and Economic benefits
  • Where would I use ISO 10014?
• ISO 10015 (1999) Quality Management - Guidelines for Training
  • Where would I use ISO 10015?
• ISO 10017 (2003) Guidance on Statistical Techniques for ISO 9001
  • Where would I use ISO 10017?
• ISO 10019 (2005) Selection of Quality Consultants and Use of their Services
  • Where would I use ISO 10019?

ISO Standards Development

Review or download this presentation for information on the supporting standards and an idea of what goes into standards development.