ISO 9001:2015 Context of the Organization
Section 4 Context of the Organization
Section 4.1: Understanding the Organization and Its Context
Organizations are to assess both internal and external influences in formulating and implementing a quality management system. In addition to traditional customer, economic and competitive factors, it notes that these influences can include how laws, technical developments and even political/cultural/social changes might impact the mission of the organization.
Section 4.2: Understanding the Needs and Expectations of Interested Parties
This requirement addresses the desires and demands of all those who may have interest in the organization and could impact its mission and who, in turn, would influence its quality management system. It asks those seeking ISO 9001:2015 certification to have an ongoing system for determining these interested parties and their requirements.
Section 4.3: Determining the Scope of the Quality Management System
Because of the above more wide-ranging franchise, the standard requires the scope of the QMS to potentially be widened to include how the needs of those relevant groups noted above can be addressed within the QMS as it delivers its products and services.
The scope of the QMS must be documented and centered around the organization’s supplied services and products.
Section 4.4: Quality Management System and Its Processes
Because the ISO 9001:2015 standard maintains the process approach from previous revisions (including the need for stated and verified inputs, outputs and constant improvement of the delivery process in between), it requires understanding and control of the order of each phase in the QMS processes and how one element affects another including:
- Measures used to gage effectiveness
- How those measurements will be taken
- What criteria will be used to indicate success
- How to analyze the process so that it can be continuously optimized to better achieve its goals
A process is needed for determining what capabilities, support and investment will be needed and what by what means this will be provided including:
- Who will be assigned to execute each phase and how these people will be empowered
- Determine both what may threaten execution of the process, and what benefits may come from proper process execution
- Documenting and updating the process, if necessary, and making it available to all involved
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