Benefits of ISO 9000: What is your ROI?
What can you expect in return for your investment in an ISO 9000 Quality Management System (QMS)?
Feedback from ISO 9000 Registered companies shows what you can expect as the payoff from all of your hard work.
of the responsibilities called out in the ISO 9000
Standard, organizations often see an
of top management with regards to the Quality Management
the QMS in place and working for you, the organization
is focused towards the Quality Goals.
- Management is provided
with data on a continual basis and able to see progress
or lack of progress towards goals and take appropriate
- The organized, scheduled process of conducting
Management Review ensures that this evaluation takes place.
- It provides the mechanism of reviewing goals and performance
against goals on a scheduled basis, and for taking action
based on the evaluation.
productivity results from the initial evaluation and improvement
of processes that occurs during the implementation process
and from improved training and qualification of employees (ISO 9000 training is referred to in section 6.2.2 of the standard).
- Better documentation or control of processes (for instance, having and following a formal quality manual) leads to consistency
in performance, and less scrap and rework.
- Managers experience
fewer late night troubleshooting calls; employees have
more information for troubleshooting problems on their
satisfaction increases are seen as Goals and Objectives
take the customer needs into account.
- Customer needs are
better understood as customer feedback is sought, received
- Goals and objectives are adjusted based on
the information and the organization becomes more customer
- As goals focus on the customer, the organization
spends less time focusing on individual goals of departments
and more time working together to meet customer needs.
of this leads to financial rewards, your reward for your
hard work and investment in the Quality Management System.
In a study conducted by researchers from UCLA results showed
that "U.S. publicly held companies traded on the
New York Stock Exchange that receive ISO 9000 certification show significant improvement
in financial performance compared to those companies that
have not pursued the standard." By embracing the family of standards like 9000, ISO becomes a critical tool for overall profitability.
work with enthusiasm and optimism, knowing that your organization
will be significantly improved by this ISO 9000 implementation
project. You are contributing to the future success and
profitability of your company.