ISO 9001:2015 Basic Principles
This section outlines the major tenants of the ISO series approach to quality management touching on key issues such as satisfying customer requirements, leadership’s critical role in quality assurance, process-based quality management and employing known measurements and principles. While ISO 9001 2015 builds upon its predecessors (ISO 9001 2008, ISO 9001 2000, etc.), it provides some key expansions that greatly change how it is implemented including:
- Elevation of responsibility for the quality management function to the highest level of an organization’s management, and the need for top managers to be ensure that a process-based quality management function is aligned with the organization’s goals, strategy and tactics.
- A continued, but more powerful emphasis on ways to increase and maintaincustomer satisfaction, including supporting the customer’s regulatory environment and providing a constantly improving customer experience*
Introduction to ISO 9001 PowerPoint Reviews each section of the standard
- More flexibility in how the quality management system (QMS) is documented, with an increased emphasis on ensuring the plan is understood, updated regularly and monitored and managed for successful implementation
This section includes and emphasis on using a controlled approach for optimizing results in the traditional PDCA methodology. It also makes risk evaluation/management an explicit part of the quality planning and implementation process that anticipates problems from ongoing operations -and risks from embarking upon new endeavors (including its application to groups that may impact an organization such as suppliers, employees, distributors, local/national governments, etc.)
It also creates a means for better conformity to other ISO management standards (such as ISO 14001 or AS9100) through adherence to a common structure, content and terminology, making implementation of multiple (or integrated) ISO standardseasier.
Continued emphasis on using an organization-wide process approach for managing quality (see Principle 3: Involvement of People), but with greater emphasis on:
- Using tools like Plan>Do>Check>Act (PDCA)
- Understanding and managing the effect of each element of the plan on other elements
- Better quantification of quality management performance and outcomes
- Prioritizing quality management actions in terms of their contribution to desired outcomes
* A focus on customer satisfaction permeates all aspects of quality management to include many organizational types (essentially a broader definition of what is a “business” to include non-profits, non-governmental entities, etc.), employing a continuous improvement effort to customer satisfaction metrics, using customer requirements as key goals in the QMS, using a risk-based evaluation process in seeking to deliver customer satisfaction and more.
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